Effective Date: April 21, 2025
Titan Truss Ltd. (“Titan Truss”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard personal information when you visit titantruss.ca (the “Site”), contact us, or do business with us. By using the Site, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information:
- Contact details – your name, company name, phone number, email address, and mailing address when you submit an inquiry or contact form.
- Account information – username and password if you register for a customer account on the Site.
- Project details – information you provide when requesting a quote, such as project type, dimensions, and delivery requirements.
- Employment information – your resume, work history, and contact details when you apply for a position through our Careers page.
- Usage data – IP address, browser type, pages visited, and referring URL, collected automatically when you browse the Site.
- Cookie data – preferences and session information stored on your device. See Section 6 for details.
2. How We Use Your Information
We use the information we collect to:
- Respond to inquiries and provide quotes for our products and services.
- Process and fulfill orders, and communicate about delivery and project status.
- Manage your customer account and login credentials.
- Review and process employment applications.
- Improve the Site, diagnose technical issues, and analyze usage trends.
- Send service-related communications, such as order confirmations or important notices.
- Comply with applicable laws and regulations.
We do not sell your personal information to third parties, and we do not use it for unsolicited marketing without your consent.
3. How We Share Your Information
We may share your information in the following circumstances:
- Service providers – trusted third parties who assist with website hosting, email delivery, and IT services, under confidentiality obligations.
- Affiliated businesses – who we operate with to provide shared services.
- Legal requirements – when required by law, court order, or regulatory authority.
- Business transfers – in connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of that transaction.
4. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Customer account information is kept for the duration of the account relationship and for a reasonable period thereafter. You may request deletion of your information at any time (see Section 7).
5. Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. These measures include secure server infrastructure, access controls, and employee training on data handling. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Cookies and Tracking
The Site uses cookies and similar technologies to improve your browsing experience. Cookies we use include:
- Essential cookies – required for core site functionality such as maintaining your preferred store location and login session.
- Analytics cookies – help us understand how visitors use the Site so we can make improvements.
- Preference cookies – remember your settings across visits.
You can control cookies through your browser settings. Disabling certain cookies may affect Site functionality.
7. Your Privacy Rights
Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial law, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Withdraw consent to certain uses of your information (where consent is the basis for processing).
- Request deletion of your information, subject to legal or contractual retention requirements.
- File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated.
To exercise any of these rights, please contact us using the information in Section 9.
8. Third-Party Links
The Site may contain links to third-party websites, including coppsbuildall.com. We are not responsible for the privacy practices of those sites and encourage you to review their policies directly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page. We encourage you to review this policy periodically. Continued use of the Site after changes are posted constitutes your acceptance of the updated policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy, or wish to exercise your privacy rights, please contact us:
Titan Truss Ltd.
6151 Colonel Talbot Road
London, Ontario N6P 1J2
Phone: 519-471-1299 / 888-471-1299
Email: info@titantruss.ca
Website: titantruss.ca
