Privacy Policy

Effective Date: November 5, 2026

Titan Truss Ltd. (“Titan Truss”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard personal information when you visit titantruss.ca (the “Site”), contact us, or do business with us. By using the Site, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

• Contact details – your name, company name, phone number, email address, and mailing address when you submit an inquiry or contact form, and any plans or drawings you attach.
• Project details – information you provide when requesting a quote, such as project type, dimensions, and delivery requirements.
• Employment information – your resume, work history, and contact details if you send us your resume.
• Usage data – IP address, browser type, pages visited, and referring URL, collected automatically when you browse the Site.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide quotes for our products and services.
• Process and fulfill orders, and communicate about delivery and project status.
• Review and process employment applications.
• Improve the Site, diagnose technical issues, and analyze usage trends.
• Send service-related communications, such as order confirmations or important notices.
• Comply with applicable laws and regulations.

We do not sell your personal information to third parties, and we do not use it for unsolicited marketing without your consent.

3. How We Share Your Information

We may share your information in the following circumstances:

• Service providers – trusted third parties who assist with website hosting, email delivery, and IT services, under confidentiality obligations. Messages sent through our contact form are delivered by Microsoft 365.
• Affiliated businesses – who we operate with to provide shared services.
• Legal requirements – when required by law, court order, or regulatory authority.
• Business transfers – in connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of that transaction.

4. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. You may request deletion of your information at any time (see Section 7).

5. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. These measures include secure server infrastructure, access controls, and employee training on data handling. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking

The Site does not set cookies. The embedded Google Maps on our home and contact pages may set Google's own cookies when the map loads. You can control cookies through your browser settings.

7. Your Privacy Rights

Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent to certain uses of your information (where consent is the basis for processing).
• Request deletion of your information, subject to legal or contractual retention requirements.
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated.

To exercise any of these rights, please contact us using the information in Section 9.

8. Third-Party Links

The Site may contain links to or content from third-party websites, such as Google Maps. We are not responsible for the privacy practices of those sites and encourage you to review their policies directly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page. We encourage you to review this policy periodically. Continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, or wish to exercise your privacy rights, please contact us:

Titan Truss Ltd.

6151 Colonel Talbot Road
London, Ontario N6P 1J2
Phone: 519-471-1299 / 888-471-1299
Email: info@titantruss.ca
Website: titantruss.ca